Core principles of engagement

• Core principles
• Principles of engagement for the finance sector 

Core principles

Focus of the programmes

• Educational principles appropriate to the target audience (appropriate teaching and learning approach)
• Information which is neutral, holistic and up to date
• Empowering individuals, their families and communities to make informed decisions
• Processes of monitoring and evaluating delivery and outcomes

Competence of educators/facilitators

• Educators/facilitators employed or contracted to deliver education programmes are competent in subject matter
• Have currency of knowledge
• Are trained in appropriate teaching practices
• Maintain adequate level of skills and abilities
• Recognise their own limitations and prepared to refer people to appropriate support networks
• Have continuing commitment to learning and professional development

Conduct of the education provider/facilitator

• Disclose and manage all conflicts of interest in a professional manner
• Practice professionalism in their conduct including:
• Show dignity, courtesy and respect for clients/learners
• Comply with rules and regulations relevant to their profession
• Adhere to code of ethics of their profession

Delivery approaches

• Up to date teaching approaches to suit target audience and content
• Opportunities to ‘learn’ and provide feedback
• Assessment tasks are developed to reinforce learning

Resources/material

• Accessible to and can be understood by the target audience e.g. accessible to people with low literacy & numeracy
• Contextualised to meet the needs of the target audience
• Up to date and accurate
• Provides a balanced view of the topic/s and impartial in its message
• Independent and does not include services or product promotion
• Evaluated or peer reviewed
• Key messages are aligned to the Financial Literacy Competency Framework for adults, written in simple language and are appropriate to the target audience.

Monitoring and evaluation

• A monitoring and evaluation programme is in place
• Evaluation outcomes inform teaching practice and delivery approaches
• The requirements of the Privacy Act are met

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Principles of engagement for the finance sector 

Financial education programmes provided by the finance sector should be aligned to the National Strategy for Financial Literacy and be: 

• Accessible
• Impartial and not product specific
• Accurate
• Learner-centric
• Evaluated

Accessible 

• The content, format and language are easy to understand by the intended audience 
• The format and language of the content engages and motivates learners. 

Impartial and not product specific 

• The information provided is unbiased, without prejudice, generic and not product specific. 

Accurate 

• Information provided is current, correct and factual. 

Learner-centric 

• The learner is the key focus and therefore, all information provided is in the context of learner needs. 

Evaluated 

• It is vital to monitor and measure success of all programmes offered. The way in which a programme will be evaluated should be considered during the planning stages. 

 

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