retirement.org.nz

GOAL	The interests of residents and intending residents of retirement villages are protected.
OUTCOME	All retirement villages move to meet societal expectations and current quality standards.
IMPACTS*	The effects of the Retirement Villages Act are monitored.
	The disputes process under the Act is administered efficiently and effectively.
	The Minister for Building and Construction receives comprehensive recommendations on any draft codes of practice.
MAIN MEASURES	Five-year monitoring programme focused on: statutory supervisors, owner/operators, residents, intending residents and the disputes panel process. Each year a monitoring report on one of these groups or areas will be produced.
	Some analysis of the nature, numbers and trends in complaints, queries and disputes within retirement villages.
INDICATORS	All retirement villages meet the legal requirements for performance as set out in the Retirement Villages Act 2003, associated regulations and Code of Practice.
OUTPUTS	Research and Monitoring
	Advice (limited to the Commission’s monitoring and Code of Practice functions)

* The Retirement Commissioner’s education and general information responsibility is delegated to the Department of Building and Housing. The advice responsibility is also designated to the department apart from specific advice relating to our monitoring and Code of Practice functions.